Pamela "Pammy" Kirkpatrick

Current Position
Director of Operations for 4 franchise owned locations
Part Time Local Store Marketing Representative Kansas City Coop
Restaurant Location/Area:
Topeka / Kansas City markets
How did you start with Goodcents?
As a stay at home mom in 1997 I was encouraged by some friends to work part time at a local Goodcents restaurant during lunch to earn some extra money to support my son that was in college.
What was the first position you held with Goodcents
Crew Member
Describe yourself in 3 words:
Trustworthy, Responsible, Gregarious
What are your outside interest (when you're not at work)
My 8 children, Baseball, KU Basketball, Shopping
Favorite menu item at Goodcents
Deli Sliced Oven Roasted Chicken
Something interesting about you
I graduated Cum Laude with a BIS from Washburn University and I have an MPA from Park University.
Favorite part about working at Goodcents
The opportunity to meet new people and I have an amazing boss who is supportive and empowers me to be creative.
Tips for delivering not just a great customer service but delivering the "Goodcents Experience"
Golden Rule: "So whatever you wish that others would do to you, do also to them."
Give one example of your favorite time when you were able to go above and beyond to service a guest
This past Christmas (2014). I received a phone call from an older lady, named Bonnie that helped supervise an adult special needs facility in Topeka. She was in a panic stating that plans had changed and the only way the residents would have a party is if she could organize a party out of her own pocket. She was on a VERY limited budget so I told her we would donate two party trays so that the residents could have their party. She was thrilled and she started crying. A few weeks later I received a Christmas card signed by all of the residents and a another phone call promising that she would use only Goodcents from that day forward for all of their catering needs. So far, she has kept her word and is now one of our regular customers.

 

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